General Sales Conditions

Who are we?
Folkmanis Puppets - Jochen Heil Europe has been selling the award-winning Folkmanis Puppets for nearly two
decades now, and over the last few years we have continually added to our product range. Apart from puppets, we
now also supply Sky Chairs® and other beautiful things such as toys, books, and gifts with a certain something!

Visit us at our online shop at www.folkmanis-and-more.de!

The prices in our Online-Shop (www.folkmanis-and-more.de) are identical to our printed price lists, and quoted in EURO*. They include German VAT. Generally, our prices are updated every January and July. The same prices apply for all European countries. .

Where do we deliver to?
In general, we can deliver to anywhere in Europe. Customers from non-EU countries can be supplied with details of our partner firms on request.
There will be no further charges or duties on the prices and postage costs stated in these pages within the EU and Switzerland. If EU Customers (outside Germany) have a valid international VAT Number, we may be able to invoice without VAT. However, we will need to receive this number (from new customers) at the time of order; we are unable to accept late submissions.

Delivery/Lead Times:
At the moment, the Deutsche Post and UPS are our carriers to your home address.
If an item is in stock, you can generally expect to receive it within 5 working days (Germany only).
For delivery to other European countries you should allow up to 12 days, though in many instances it will be considerably faster. In any case you can rest assured that we will make any effort to guarantee a swift delivery.

Postage and Packaging Charges:
Please find the appropriate Postage & Packaging charges in the table below.

Book- and SKY-Chair® orders within Germany/Switzerland are shipped free of charge!


Order Value

Delivery Charges


up to EUR 150.-

EUR 3,-


over EUR 150.-






up to EUR 150.-

EUR 6,50


up to EUR 250.-

EUR 10,50


over EUR 250.-

EUR 13,-




up to CHF 300.-

CHF 6.-


over CHF 300.-





Book- and SKY-Chair® orders within Germany/Switzerland are shipped free of charge!


Property Rights:
All goods will remain the legal property of Folkmanis® Puppets (Jochen Heil) until full payment has been received. Our legal domicile is D-97070 Würzburg, Germany.

Payment Methods:
The normal payment method for our Online-Shop is by Credit Card (Diners, Master Card and Visa) via our secure server. If you are using one of our order forms, you can also pay by cheque (payable to Folkmanis), bankers cheque in EUR, and bank transfer. We do NOT accept Switch.

Established account holders, Institutions and public bodies such as schools, kindergartens and hospitals can be invoiced after delivery.

Our Bank Details:


Folkmanis® Puppets - Jochen Heil
Kto.Nr.: 2275 81-850
Postbank Nürnberg
BLZ: 760 100 85
IBAN: DE 437601 0085 0227 581 850


Folkmanis Puppets
svenska postgiro 4124984-8,
Pian Sjöberg


Folkmanis Puppets
Kto.Nr. 45 - 357 594 - 1
Postscheckamt - Basel


Folkmanis Puppets
HSBC Howardsgate
Welwyn Garden City AL 8 6 BH
Sort-Code: 40-46-08
Account: 91570390


Folkmanis Puppets
La Poste
Centre Régional des Services Financiers de Strasbourg
5, rue des Clarisses
F-67900 Strasbourg Cheques
RIB (IBAN): FR 19 20041 010150 332 151 U0 3666


Please address all returns to:

Folkmanis Puppets and More
Am Haag 11c
D-97234 Reichenberg

Return of Goods:
You can return goods received without stating a reason within 2 weeks by sending back the goods. The deadline period shall begin at the earliest on receipt of the goods and these instructions. You may demand the return of goods by making a written request of return, e.g. by letter, fax or e-mail, only in the case of goods which cannot be sent as a package (e.g. bulky goods). In order to comply with the deadline it is sufficient to send the goods or the written request to return the goods within the 2-week deadline.

In these cases, the return will be at our expense and at our risk (any postage pre-paid by you will be refunded).
We would like to ask you to discuss the best way of returning goods with us via telephone; we will then send you a postage voucher, as unfortunately we are unable to accept packages for which postage has not been paid or paid in full at our premises (compliance with this request is voluntary). If you request a return, the goods will be collected from your address. The return of goods or the written request of return of goods has to be sent to our company address.

The right to return does not apply to books, audio and video recordings (e.g. CDs, video cassettes, DVDs) and software if the packaging has been opened.

Consequences of returning goods:
In the event of an effective return of goods, the mutually received services or goods shall be returned and any benefits enjoyed (e.g. usage benefits) surrendered. We shall be entitled to claim compensation if the goods returned have deteriorated (e.g. damaged or used). This shall not apply if the damage to the goods is due exclusively to their being inspected as would be possible and usual for you to do in retail shops. Furthermore, you can avoid the liability to pay compensation by not using the goods as if they were your own property, and by refraining from doing anything that is detrimental to their value. Our warranty period is 2 years, unless stated otherwise for the individual product.

How to order:
You can choose from several methods of placing an order:

- Telephone:
(++49) (0) 931 / 66 0 61-0

- Fax.:
(++49) (0) 931 / 66 0 61-11

- Online Shop:

- e-mail:
e-mail: info@folkmanis.de

- Post
Our Address:
European Distribution
Am Haag 11 c
97234 Reichenberg
Phone: (++49) (0) 931 / 66 0 61-0
Fax.: (++49) (0) 931 / 66 0 61-11



© 2002-2012 SKY Chairs® and Folkmanis Puppets - Jochen Heil Europe. All rights reserved.